Privacy Policy

01Who we are

Relocation Standard is a licensed moving company (USDOT 3787136, MC 1357885) based at 1784 E Oakton St Suite 101, Des Plaines, IL 60018. We provide local, long-distance, interstate, residential and commercial moves, including moves to and from Alaska, Hawaii and Puerto Rico.

Relocation Standard is responsible for the personal information described in this policy. You can reach us about privacy at any time using the details in "Contact us" below.

02Information we collect

Information you give us

Most of what we know about you comes straight from you, when you fill in a form on the website, call us, text us or email us:

• Contact details: your name, phone number and email address.
• Move details: where you're moving from and to (a city, ZIP code or full street address), your preferred moving date, and anything else you tell us, such as the size of your home or large and specialty items.
• Offer claims: the email address or phone number you leave to claim our $500 first-move offer.
• Messages: what you write in our forms, texts and emails, and notes our team keeps about your request.
• Booking details: if you book a move, the information we need to perform it, such as pickup and delivery addresses, an inventory of items, access details (stairs, elevators, parking) and billing details. We don't collect payment card numbers through the website.

Information collected automatically

• Technical information: like most websites, the servers that host ours automatically receive standard technical information when you visit: your IP address, browser and device type, the page you came from, the pages you request and when. It's used to deliver the website, keep it secure and fix problems.
• Place suggestions: as you type a city or ZIP code in the quote form, those characters are sent to our website to suggest matching places. Street addresses aren't sent until you submit the form.
• Browser storage: a few small entries saved in your browser, described in "Cookies and browser storage" below.

We don't collect your precise location from your device, and we don't knowingly collect sensitive information such as Social Security numbers, health information or biometric data through the website.

Information from others

Sometimes someone else arranges a move for you, such as a family member, an employer or a relocation coordinator, and gives us your contact and move details. We may also receive information from companies that help us carry out your move.

03How we use your information

We use personal information to:

• Answer your quote or callback request and prepare your estimate.
• Contact you by phone, text message or email about your request, your quote and your move, including follow-ups and reminders.
• Apply and honor offers you claim, such as the $500 first-move offer.
• Plan, schedule and carry out your move, and coordinate with the people and companies involved.
• Send you offers and moving tips where you've agreed to receive them. You can opt out at any time.
• Provide customer service and handle questions, claims and feedback.
• Run, maintain and improve the website, and protect it against spam, fraud and abuse.
• Meet our legal obligations, including federal rules for household goods carriers, keep business and tax records, respond to lawful requests, and protect our rights and those of our customers.

04Text messages (SMS)

When you give us your mobile number on the website and agree to be contacted, you agree to receive text messages from Relocation Standard about your quote request, your move and our offers. Some messages may be sent using automated technology.

• Consent to receive texts isn't a condition of buying any service.
• Message frequency varies with your request and your move.
• Message and data rates may apply, depending on your mobile plan.
• Reply STOP at any time to stop receiving texts. We'll send one message to confirm, then no more unless you sign up again.
• Reply HELP for help, or contact us at info@relocationstandard.com.
• Mobile carriers aren't liable for delayed or undelivered messages.

We don't share your mobile number or your text message opt-in and consent with third parties or affiliates for their marketing or promotional purposes. Service providers that help us send texts receive your number only to deliver our messages.

05Email

We email you about your request, your quote and your move. If you've agreed to it, we may also send you offers and moving tips.

You can unsubscribe from promotional emails at any time by using the unsubscribe link in the email or by writing to info@relocationstandard.com. You'll still receive emails about a quote or move you've asked us about.

06How we share information

We don't sell your personal information, and we don't share it for targeted advertising. We share it only as follows:

• Service providers: companies that run parts of our business for us, such as website hosting and our business email (requests from the website are delivered to our team through Google Workspace). They may use the information only to provide their service to us.
• Moving partners: companies that help us complete your move, such as ocean carriers and ports for Alaska, Hawaii and Puerto Rico shipments, or storage facilities. They receive only what they need for that job.
• Legal reasons: when the law requires it, such as in response to a court order, subpoena or request from a government authority, or to protect the rights, property or safety of our customers, our team or others.
• Business changes: if our business is sold, merged or reorganized, customer information may be transferred as part of that transaction, and it stays protected by this policy.
• With your consent: or at your direction.

07Cookies and browser storage

The website doesn't use advertising cookies, third-party analytics or tracking pixels. If we add tools like these, we'll update this policy first.

To make the website work smoothly, it saves a few small entries in your browser's storage. They stay on your device and are only sent to us as part of a form you submit:

• Whether you've seen or claimed our first-move offer, so we don't keep showing it, and whether you've already sent us a request.
• For the current browser tab only: the route you typed in the first step of the quote form, and the email or phone number you left to claim the offer, so you don't have to type them twice. These are cleared when you close the tab.

You can clear this storage at any time in your browser's settings. Because we don't track you across other websites, we treat all visitors the same whether or not their browser sends a Do Not Track or Global Privacy Control signal.

08How long we keep information

We keep personal information only as long as we need it for the purposes in this policy. Requests that don't lead to a move are kept for a reasonable time so we can follow up, then deleted. Records of booked moves are kept as long as federal regulations, tax law and our other legal obligations require. When information is no longer needed, we delete it or make it anonymous.

09How we protect information

The website is served over an encrypted connection (HTTPS), so what you type in our forms is protected on the way to us. Access to customer information is limited to team members who need it, and our business accounts are protected with two-step verification. We work with established providers that maintain their own security programs.

No website or email system is completely secure, so we can't guarantee absolute security. If you think your information with us has been compromised, please contact us right away.

10Your choices and rights

You can ask us at any time to:

• Tell you what personal information we have about you and give you a copy.
• Correct information that's wrong or incomplete.
• Delete your information. We'll remove it unless we need to keep it to finish a move you've booked or to meet a legal obligation.
• Stop texting, emailing or calling you with offers.

To make a request, contact us using the details in "Contact us" below. We'll confirm your identity before acting on it, and we'll respond within the time required by law. You can also ask someone to make a request for you, with your written permission.

Residents of some states, such as California, have specific privacy rights under state law, including the right to know, correct and delete personal information and to opt out of its sale or sharing. We don't sell or share personal information as those laws define it. We'll honor the rights that apply to you, and we won't treat you differently for using them.

11Children's privacy

The website is meant for adults arranging a move. It isn't directed at children under 13, and we don't knowingly collect personal information from them. If you believe a child has given us personal information, please contact us and we'll delete it.

12Links to other websites

The website may link to other websites, such as review sites, maps or data sources. We don't control those websites and aren't responsible for their privacy practices, so please read their policies before giving them your information.

13Where we operate

We're a U.S. company serving customers in the United States, including Alaska, Hawaii and Puerto Rico. Your information is stored and processed in the United States. If you use the website from outside the U.S., your information will be transferred to the United States.

14Changes to this policy

We may update this policy from time to time, for example when we add a new service or tool. The "Last updated" date at the top shows when it last changed. If we make significant changes, we'll make them clear on the website. Using the website after an update means you accept the updated policy.

15Contact us

Questions about this policy or your information, or want to make a request? Get in touch: